Terms & Conditions

1. Company and scope

These Terms & Conditions govern use of al-noor.online and provide general terms for enquiries and projects with AL NOOR - Upvc,Aluminium Windows and Door Solution (“Al Noor”, “we”, “us” or “our”). We supply and install UPVC, aluminium, glass and related door and window solutions in the Sultanate of Oman.

Using the website means you agree to its website-use provisions. A purchase or installation contract is formed only as described in section 3.

2. Website information and acceptable use

Website descriptions, photographs, examples, calculators and general price indications are provided for information. Colours, finishes, dimensions and appearance may vary because of screens, photography, manufacturing tolerances, batches, site conditions and product updates. A website statement is not a project specification unless it is included in an accepted written project document.

You may use the site for lawful personal or business enquiries. You must not interfere with security, attempt unauthorised access, upload malicious material, scrape the site in a way that disrupts service, impersonate another person, or submit information you are not authorised to provide.

3. Enquiries, estimates and contract formation

A website, telephone or WhatsApp enquiry does not by itself create an obligation to supply. Early estimates may be revised after site inspection, final measurements, technical review, product selection, access review or confirmation of taxes and delivery requirements.

A project agreement is formed when Al Noor issues a written quotation, order confirmation or contract and the customer accepts it through the stated method, and Al Noor confirms the order or begins authorised performance. We may require a deposit, signed approval, purchase order or other condition stated in the written quotation before work starts.

4. Controlling documents and priority

Project-specific documents are intended to record the actual product, scope, price and responsibilities. If documents conflict, the following order applies to the extent legally permitted:

1. mandatory laws and non-excludable customer or consumer rights;
2. a later signed contract or order confirmation expressly amending earlier terms;
3. the accepted written quotation and approved variations;
4. the invoice and applicable work order or completion record;
5. the product-specific written warranty for warranty scope and duration; and
6. these general Terms & Conditions for any matter not covered above.

A sales representative’s oral statement changes the agreed scope only when Al Noor confirms the change in writing.

5. Quotations, pricing, VAT and payment

A quotation is valid until its stated expiry date and is based on the scope, quantity, dimensions, assumptions and exclusions shown in it. Prices are in Omani rials unless stated otherwise. VAT is charged at the applicable legal rate and shown in the quotation or invoice.

Deposits, progress payments, final payment, credit terms and due dates are those stated in the accepted quotation, invoice or contract. The customer must use the payment method and reference notified by Al Noor and promptly report any suspected payment fraud. We do not change bank details solely by an informal message without verification.

If an undisputed amount is overdue, Al Noor may pause unperformed work or delivery after reasonable notice where permitted by law and the project documents. Any fee, financing charge or other consequence must be expressly stated and legally valid; no automatic interest is created by this page.

6. Measurements, designs and approvals

Customer-supplied measurements, drawings, quantities and specifications remain the customer’s responsibility unless the written quotation includes Al Noor’s site measurement or design responsibility. The customer must review drawings, openings, handing, colours, glass, hardware, accessories and other approval details before production.

Reasonable manufacturing and installation tolerances may apply according to the product system, approved specification and applicable standards. A customer-requested change after approval may affect price, material availability and delivery time.

7. Customer and site responsibilities

Unless the written project scope says otherwise, the customer must provide timely decisions, accurate site and contact information, necessary owner/landlord/consultant approvals, safe and reasonable access, suitable working hours, clear work areas, and available electricity or water reasonably required for installation.

The customer must disclose known concealed services, structural concerns, hazardous material, waterproofing issues, building restrictions and other conditions that may affect safe work. Children, pets, valuables and unauthorised persons should be kept away from active work areas.

8. Variations and concealed conditions

A change to quantity, dimensions, materials, glass, colour, hardware, access, programme or scope may require a written variation to price and time. We will seek customer approval before chargeable additional work, except urgent safety or property-protection action that cannot reasonably wait.

Conditions not reasonably visible before work—such as hidden services, weak substrates, inaccurate openings, water ingress, corrosion or previous defective work—may require a revised method, additional work or suspension. Al Noor will explain the issue and proposed effect before continuing where reasonably practicable.

9. Procurement, delivery and timing

Dates are planned using information available when quoted and may depend on approvals, deposit, final measurement, imported or manufacturer-supplied materials, site readiness and third parties. A date becomes a binding deadline only when the written project documents clearly say so.

We will communicate material delays and take reasonable steps to reduce their effect. Delivery or installation may be rescheduled if the site is unsafe, inaccessible or not ready. Storage, re-delivery or remobilisation costs are chargeable only where disclosed, reasonable, legally permitted and connected with customer-caused delay.

10. Installation and completion

Installation includes only the work stated in the accepted scope. Masonry, structural alteration, electrical work, painting, waterproofing, access equipment, permits, testing, removal of unrelated materials and final decoration are excluded unless expressly included.

Al Noor will use reasonable care at the site. Some dust, vibration, noise and limited disturbance are normal for installation. The customer should inspect completed work promptly and identify visible concerns. Signing a completion record does not remove mandatory rights for a latent defect or other right that cannot lawfully be excluded.

11. Custom-made goods, changes and cancellation

Many Al Noor products are measured, ordered, cut, fabricated or finished for a particular opening or customer. If the customer requests a change or cancellation after approval, procurement or production, Al Noor will explain any work completed, committed supplier cost, reusable value and resulting price or schedule change.

Cancellation and refund rights depend on the product, progress, accepted project documents and applicable Oman law. Nothing in this section removes a remedy for defective, non-conforming or undelivered goods or services where the customer has that remedy under mandatory law.

12. Inspection, defects and statutory remedies

Please notify Al Noor promptly if goods or services appear damaged, defective, incomplete or different from the agreed specification. Provide the document number, description, photographs where useful, and safe access for inspection. Prompt notice helps investigation but does not shorten a mandatory legal period.

Where a defect or non-conformity is confirmed, the available remedy will be determined by the Consumer Protection Law, Royal Decree 66/2014, its Executive Regulation 77/2017, the written agreement and the circumstances. Repair, replacement, completion, refund or another remedy will be provided where legally required. These Terms preserve all mandatory consumer rights.

13. Product and manufacturer warranties

Warranty coverage and duration vary by product, component, brand and manufacturer. The customer receives the applicable written warranty, which identifies the covered product, period, conditions and exclusions. Where issued, the warranty can also be viewed or verified online through the QR code on the certificate.

The product-specific written warranty controls warranty scope. A website statement does not expand or reduce that document or any mandatory statutory warranty. Replacement parts may carry the balance of the original warranty or another period stated by the manufacturer or required by law.

14. Care, maintenance and warranty exclusions

The customer should follow the care, cleaning, drainage, ventilation, hardware-adjustment and maintenance instructions supplied for the product. Warranty coverage may exclude normal wear, cosmetic change from normal exposure, misuse, impact, unauthorised alteration, unsuitable chemicals, third-party work, building movement, defective surrounding construction or events outside reasonable control—but only to the extent stated in the written warranty and permitted by law.

An exclusion does not apply where the problem was caused by Al Noor’s breach, defective supplied goods or installation, or where mandatory law provides a remedy.

15. Website availability, external links and liability

We aim to keep the website accurate and available but may correct content, update products or suspend features without notice. External links are provided for convenience; the external operator controls its content and services.

Website information should not replace a site-specific technical assessment. Project liability is governed by the accepted project documents and applicable law. Nothing in these Terms excludes liability or a remedy that cannot lawfully be excluded, including mandatory consumer rights or liability arising from fraud, wilful misconduct, or death or personal injury where exclusion is prohibited.

16. Intellectual property

Unless otherwise identified, Al Noor or its licensors own the website’s text, design, logo, photographs, drawings, documents and software. You may view and print reasonable extracts for evaluating or administering an Al Noor project. You may not republish, sell, misrepresent, remove ownership notices from, or commercially exploit this material without written permission.

Customer-provided plans, images and specifications remain subject to their existing rights. The customer confirms that Al Noor may use them as needed for the requested quotation or project and that doing so will not violate another person’s rights.

17. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event genuinely outside its reasonable control, such as severe weather, natural disaster, war, civil disturbance, epidemic, government restriction, utility interruption, transport disruption, port delay, or exceptional supplier failure. The affected party must give reasonable notice, take reasonable mitigation steps and resume performance when practicable.

This section does not excuse payment already due for conforming goods or services already supplied and does not remove rights that mandatory law preserves.

18. Privacy and communications

Our Privacy Policy explains how we handle personal data, website analytics, WhatsApp enquiries, customer records and legal retention. Our Data Rights & Deletion page explains how to make a request.

Operational notices may be sent using the contact details provided for the project. Advertising or commercial messages are sent only where the consent required by Oman law has been obtained, and recipients may opt out free of charge.

19. Changes to these website terms

We may update these general website terms when our services, technology or legal obligations change. The revised version applies to website use from its published effective date. It does not retrospectively change an accepted project contract unless the parties validly agree in writing or the law requires the change.

20. Oman law, disputes and consumer complaints

These Terms and any Al Noor project agreement are governed by the laws of the Sultanate of Oman. The parties should first try to resolve a concern through clear written communication and reasonable inspection. If it is not resolved, either party may use any mediation, regulatory complaint or other process available under Oman law.

The competent courts of the Sultanate of Oman have jurisdiction, unless a valid project agreement or mandatory law provides another competent forum. Consumers retain the right to contact the Consumer Protection Authority and to use any complaint or remedy available under the Consumer Protection Law. Nothing here requires foreign arbitration.